Refund policy

Refund and Return Policy

At Bodocare, we want to ensure you have the best experience with our products. Please read our policy carefully regarding refunds and returns.

🚫 No Returns / No Refunds for Change of Mind

We do not accept returns or offer refunds if you change your mind, no longer want the product, or made an incorrect selection. All sales are final once shipped.

🛡️ Defective, Damaged, or Incorrect Items (Guaranteed Refund)

Your satisfaction and safety are our top priorities. If your product arrives defective, damaged, or if you received the wrong item, you are fully covered.

How it works:

  1. Inspect Your Order: Please inspect your package immediately upon arrival.

  2. Contact Us: If there is any issue or defect, contact us within 30 days of receiving your item at bodocare0@gmail.com.

  3. Provide Proof: Please include your order number and clear photos or a short video showing the defect or damage.

  4. Get Your Refund: Once we verify the defect or damage, we will issue a full refund back to your original payment method. You do not need to ship the defective product back to us.

 

🇪🇺 European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days, for any reason and without a justification.

To be eligible for a refund under the EU cooling-off period, the item must be sent back to us in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To initiate this, please contact us at bodocare0@gmail.com for instructions and the return address.

💰 How Refunds Are Processed

Once your refund for a defective item is approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at bodocare0@gmail.com.

📧 Contact Us

For any questions regarding our policy or to report a defective product, please reach out to us at:

  • Email: bodocare0@gmail.com